FAQ

What types of products do you offer?

We specialize in high-quality baseball and slowpitch softball equipment, including All-Star fielding gloves, AXE and DeMarini bats, batting gloves, catcher’s gear, apparel, and accessories. Our products are designed for players who demand performance and durability.

Are your bats suitable for both baseball and slowpitch softball?

Yes, we offer separate categories for baseball bats and slowpitch bats. Brands like AXE, DeMarini, and Dudley provide options tailored to each sport, ensuring optimal power and control.

Do you sell gear for catchers?

Absolutely! Our Catcher’s Gear section includes protective equipment like leg guards and elbow guards, designed for safety and comfort behind the plate.

Where do you ship to?

We ship globally, excluding Asia and some remote areas due to logistical constraints. Our base in El Paso, Texas, allows us to efficiently serve customers in the US, Europe, and beyond.

What are your shipping options and costs?

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch.
• Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch.

How long does order processing take?

Orders are processed within 1-2 business days. You’ll receive a tracking number once your order is dispatched to monitor its delivery.

What if I need my gear quickly for an upcoming season?

We recommend placing orders early to account for shipping times. This ensures you’re fully equipped before the first pitch!

What is your return policy?

We offer a 15-day return policy from the date of receipt. If your gear doesn’t meet expectations, contact us at [email protected] for assistance.

How do I contact customer support?

Reach out via email at [email protected] for delivery-related questions or general support. We’re here to help you stay focused on the game.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

While you can checkout as a guest, creating an account allows for faster future purchases and order tracking.

What is EASTON Shop’s style and target audience?

EASTON Shop caters to serious baseball and softball players—from amateurs to champions—who value performance, reliability, and style. Our website emphasizes a clean, professional design with easy navigation to find top-tier gear.

Where is EASTON Shop based?

We are located at 4503 Ward Road, El Paso, US 79912, and operate globally with a focus on quality service.